Propex Extended Warranty

We are excited to offer our customers the ability to purchase an extended warranty plan that will go into effect the day you purchase the unit. We want all our customers to have the ability to protect their investment and have "peace of mind" when they purchase a heater from us.

 

Mountain Time Campers and Van Cafe are the only licensed Propex distributors and have the only authorized repair department in the United States. When you buy a Propex from us, you are buying years of heating comfort and reliability.

 

- Your heater was ordered directly from Mountain Time Campers.

- You need to be able to provide a copy of your original invoice from Mountain Time Campers.

- You must be the original purchaser.

- Your original heater order must be within one year of the date you are purchasing this warranty coverage. 

 

One-time fee of $199.95!

 

5-year warranty!

 

 

This warranty covers manufacturing defects of the Propex heater and the original thermostat sold with the unit. It does NOT cover accessories or any damage caused by misuse, improper installation, accidents, exposure to dust, exposure to moisture, improper wiring, normal wear and tear, or damage during travel. Additionally, if a repair to the unit was attempted or completed by anyone besides Mountain Time Campers, all warranties will be voided - this includes removing the top case from the unit.

 

By purchasing this warranty coverage, the bench time spent fixing your unit will be covered at 100% no matter what the issue is! This will even allow us to test run your unit on the bench or perform a clean out if your unit requires one. Our normal repair rate is $150 per hour. However, if the components being replaced are not covered under the warranty stated above, you will be responsible for paying for the replacement parts.

 

All shipping costs to and from Mountain Time Campers will be the responsibility of the customer.

 

Warranty coverage is non-transferable. You must be the original purchaser, and you must provide the Mountain Time Campers invoice number where the unit and the warranty coverage were purchased before filing a claim. Warranty Coverage is not refundable for any reason, including returns.

 

You must email support@vancafe.com before sending your unit in for servicing.