Refund policy

Mountain Time Campers Return Policy

We want you to love your gear and get out on the trail as quickly as possible. If something isn't quite right, we offer a 30-day return policy from the date you received your order.

Return Requirements

• All products must be in new, unused condition.
• Items must be in their original packaging to qualify for a return.
• Customers are responsible for all return shipping costs.
• Please allow up to two weeks for our team to process your return once it arrives at our shop.
• We do not offer returns or buybacks for any of our campers, trailers, or e-bikes. 

Refund Options and Restocking Fees

Orders returned within 30 days are subject to the following restocking fees:

• Store Credit: 10% restocking fee.
• Original Form of Payment: 20% restocking fee.

How do I return my product?

We keep things straightforward so you can get back to your adventure. Just follow these steps:

1. Verify that your order was received within the last 30 days.
2. Contact our team to initiate your return.
3. Ship the item back to us and keep a copy of your tracking number. Mountain Time Campers is not responsible for items that are lost or damaged during return transit.

Note: Mountain Time Campers reserves the right to deny a refund or apply additional fees to any product that does not meet our return quality standards.

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Have questions? If you are in the neighborhood, stop by our Fort Collins showroom at 1230 Blue Spruce Dr or reach out to our team. We are here to help you find your remote, quiet place with the right gear!