Shipping FAQs

Can my order ship the same day I place it?

We do our best to ship orders placed before 3:00 p.m. Mountain Time on the same business day, but same-day shipping is not guaranteed. Larger orders or items that require additional processing may take longer to ship. Once your order ships, you’ll receive a confirmation email with tracking information. We do not ship orders on Saturdays or Sundays.

Can campers, trailers, and e-bikes be shipped?

No. Campers, trailers, and e-bikes are available for local pickup only at Mountain Time Campers in Fort Collins, Colorado. These items cannot be shipped. If you're interested in purchasing a camper, trailer, or e-bike, please contact our team to coordinate pickup and make arrangements for your order.

Can I pick up my order?

Located in Fort Collins, Colorado? Contact our team before placing your order to ask about local pickup options. We’ll help you determine whether pickup is available for your items and coordinate the details.

What shipping carriers do you use for domestic orders?

We work with shipping carriers to get your order to you as safely and efficiently as possible. Available carriers and shipping services may vary depending on the size, weight, destination, and type of product you order.

Your available shipping options and costs will be displayed at checkout.

What shipping carriers do you use for international orders?

International shipping options vary by destination and product. Available services, shipping costs, and estimated delivery times will be displayed at checkout when international shipping is available.

Please note that international orders may be subject to additional customs duties, taxes, or import fees.

What is the best way to ship to Canada?

Available shipping options for Canada depend on your order and destination. You can view eligible shipping services and costs at checkout. International delivery times may vary due to customs processing and carrier delays.

Can you combine two recent orders into one shipment?

If you placed multiple orders on the same day, contact our support team as soon as possible to ask whether they can be combined. We can only consider combining orders that have not yet been processed or shipped.

Combining orders is not guaranteed, and any applicable fees or shipping adjustments will be confirmed by our team before changes are made.

What if my order is lost?

Start by checking your tracking information for the latest delivery updates. If your package is marked as delivered but you haven’t received it, check around your property and with neighbors to see whether it was left in a different location.

If you still can’t locate your package, contact the shipping carrier to report the issue. You can also reach out to our support team for assistance. If you purchased shipping protection, review your plan’s claim process to determine whether your order is eligible for coverage.

What if my package arrives late?

Delivery estimates are provided by the shipping carrier and are not always guaranteed. Weather, high shipping volumes, customs processing, and other circumstances can cause delays.

If your package is significantly delayed, check your tracking information and contact our support team if you need help determining the next steps.

How do I file a shipping claim?

If your package is lost or damaged, contact the shipping carrier or your shipping protection provider, depending on the circumstances and coverage you selected.

For damaged items, take photos of the product and its packaging before disposing of anything. Keep your order number and tracking information handy when submitting a claim.

If you’re unsure where to start, our team can help point you in the right direction.

What if my package arrives damaged?

We’re sorry your order didn’t arrive in the condition you expected. Take photos of the damaged item and its packaging, then contact our support team with your order number and a description of the issue.

If you purchased shipping protection, you may also need to submit a claim through your provider. We’ll help you determine the appropriate next steps.

Can I change my shipping address after my order has shipped?

Once an order has shipped, changing the delivery address may be difficult and is subject to the carrier’s policies. Some carriers may allow address changes for an additional fee, while others may not permit changes once a package is in transit.

Contact the shipping carrier directly to ask about available options. Any applicable fees are determined by the carrier.

What happens if my package is returned to sender?

Packages may be returned to us if a shipping address is incorrect, incomplete, or undeliverable. If your package is returned, we’ll contact you to confirm the correct shipping address and discuss the next steps.

If the package needs to be shipped again, additional shipping charges may apply. If you prefer not to have the order reshipped, contact our team to discuss whether a return is possible under our return policy.

Please double-check your shipping address at checkout to help avoid delivery issues.

Still have questions?

Our team is here to help. Contact Mountain Time Campers with your order number and any relevant tracking information, and we’ll help you figure out the next steps.