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General FAQ


Frequently Asked Questions

Good Gear. Good Questions. Get Outside.

Brands & Products

01. What brands do you carry?

We carry camping and outdoor adventure gear from a variety of brands, including:

  • TOPO Toppers
  • Freedom Campers
  • Hiker Trailers
  • SylvanSport
  • Propex
  • Magnum E-Bikes

Looking for something specific? Contact our team to check availability.

02. Can I see products in person?

Yes! Visit our Fort Collins, Colorado, location to check out select products and talk with our team. Not every model or configuration is always on display, so reach out before visiting if there's something specific you'd like to see.

03. Do you offer product installations?

Installation availability depends on the product. Contact us with the item you're interested in and details about your vehicle or setup, and we'll help you figure out the next steps.

Showroom & Location

01. Where are you located?

We're located in Fort Collins, Colorado.

Address: 1230 Blue Spruce Dr, Fort Collins, CO 80524

Check our hours before stopping by to make sure we're available to help.

02. What are your hours?

Monday–Friday: 8-5

Saturday and Sunday: Closed

Hours may vary on holidays. Contact us if you're planning a visit around a specific product or pickup.

03. Can I visit without an appointment?

Yes! Walk-ins are welcome! We recommend reaching out ahead of time if you'd like to see a specific product or discuss a custom setup.

Orders, Shipping & Pickup

01. Can I pick up my order in person?

Yes! Eligible orders can be picked up at our Fort Collins location. Wait for your order confirmation or pickup notification before heading over so we can make sure your order is ready.

02. Can campers, trailers, and e-bikes be shipped?

Campers, trailers, and e-bikes are available for pickup only and cannot be shipped. Other products may be eligible for shipping, depending on the item. Available shipping options will be shown at checkout.

03. How will I know when my order is ready?

Wait for confirmation from our team before coming to pick up your order. If you have questions about your order status or an estimated arrival date, contact us for an update.

04. Do you accept preorders?

Some products are available for preorder. Check the individual product page for current availability, estimated shipping or arrival dates, and preorder details.

05. Can you help me choose the right camper or trailer?

Absolutely. Tell us a little about your vehicle, how you plan to camp, and what you're looking for. Our team can help you narrow down the options and find a setup that fits your needs.

Returns & Customer Support

01. What is your return policy?

Returns and exchanges are subject to our current return policy. Eligibility and terms may vary by product, so review our return policy or contact us before sending anything back.

02. What if I have a question about a product I purchased?

Our team is here to help. Contact us with your order information, the product you're asking about, and a description of the issue so we can point you in the right direction.

03. How can I contact Mountain Time Campers?

Have a question about a product, an order, or your next camping setup?

Email: Support@MountainTimeCampers.com

Phone: (970) 578-0791

Location: 1230 Blue Spruce DR, Fort Collins, Colorado 80524

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